Privacy Policy

Information That May Be Collected

NibNexus may collect information that you voluntarily provide, such as:

• Name
• Email address
• Phone number
• Inquiry type
• Message or concern
• Student-related details provided for class support
• Service request details
• Files, references, or context submitted through a form or official channel
• Payment, order, invoice, or licence-related details, if applicable

The website may also collect basic technical information through hosting, analytics, security tools, or form services, such as browser type, device information, pages visited, and general usage data.

How Information Is Used

Collected information may be used to:

• Respond to inquiries
• Clarify student-related concerns
• Provide learning or class-related support
• Review service requests
• Prepare quotations, service scope, or follow-up questions
• Process Nexway-related requests
• Manage licence, order, fulfilment, or support concerns
• Improve website content, tools, forms, and user experience
• Maintain basic security and prevent misuse

Personal information will not be sold to advertisers.

Student Information

Student-related information should be shared only when necessary for learning support, class clarification, a record-related concern, or feedback-related communication.

Students should avoid submitting passwords, unnecessary personal details, sensitive information, or confidential school records through general contact forms unless an official and secure process is provided.

Student Records and Feedback access is limited to owner-created student accounts. Feedback reports are shown only after login and only when the student's assigned code matches a protected report source.

Service and Client Information

For service inquiries, NibNexus may use submitted information to understand the request, clarify the task, determine feasibility, communicate requirements, and prepare the agreed output if the service proceeds.

Clients remain responsible for ensuring that any data, documents, files, or references they submit are accurate and are allowed to be shared for the intended service.

Payment and Licence Information

If payments are processed through a third-party payment platform, that platform may collect and process payment information according to its own terms and privacy policy.

NibNexus should not request unnecessary payment-sensitive details through ordinary contact forms. Payment instructions should be provided only through official checkout or invoice channels.

Data Sharing

NibNexus may share information only when needed for:

• Responding to the user's request
• Processing payments through authorized platforms
• Providing technical, hosting, form, email, or support services
• Complying with legal, regulatory, or legitimate administrative requirements
• Protecting the website, users, services, or tools from misuse

Information will not be intentionally disclosed for unrelated purposes without a valid reason.

Data Retention

Information may be kept only for as long as needed for the purpose for which it was collected, including communication records, service documentation, licence support, issue tracking, or reasonable administrative reference.

Records that are no longer needed may be deleted, anonymized, or archived when appropriate.

Security

Reasonable steps will be taken to protect submitted information. However, no website, form, email system, file transfer, or online service can guarantee absolute security.

Users should avoid sending passwords, highly sensitive information, or confidential records through unsecured channels.

User Requests

You may request access, correction, clarification, or deletion of your submitted personal information, subject to reasonable verification and applicable limitations.

For privacy-related concerns, use the contact form or official contact channel and clearly state the nature of your request.

Updates to This Policy

This Privacy Policy may be updated when the website, services, student features, Nexway licences, payment processes, or data-handling practices change.